Privacy Policy
PRIVACY POLICY
CREMETECH TAILORED FOODS PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 and having its registered office at GGS-01 Shop, GAMA-2, Greater Noida, Gautam Budh Nagar, Noida - 201308 (hereinafter referred to as “Company) is committed towards protecting personally identifiable information including sensitive personal data (“Personal Information”) as would be collected by the Company from you in the course of your access to and use of the Company’s website ([www.cremecastle.in]) (referred to as the “Website”).
The Company endeavours to collect, process and treat the Personal Information of its users in compliance with the provisions of the Information Technology Act, 2000 (“IT Act”), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 or the Digital Personal Data Protection Act, 2023 and the other applicable laws as amended from time to time (collectively referred to as “Data Protection Laws”).
This Privacy Policy represents the sole, authorized statement of our practices with respect to the collection of Personal Information through the Website and the manner of use of such information by us.
CONSENT
Please read this Privacy Policy carefully before proceeding, as by using the Website and providing your Personal Information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy. If you disclose any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
If you do not agree with the provisions of this Privacy Policy, then please do not access the Website.
Note: Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
SCOPE OF THE PRIVACY POLICY
This Privacy Policy describes the information that the Company, as part of its normal operations, collects from you, stores, uses and protects. The purpose of this Privacy Policy is to outline and help you understand various guidelines and procedures that are consistently followed by the Company when collecting, storing, utilizing, disclosing or otherwise dealing with any Personal Information. By using the Website, you agree to be legally bound by this Privacy Policy, which shall take effect immediately on your first use of the Website.
Further, the Website may contain hyperlinks to websites operated by parties other than the Company which are developed by people over whom the Company exercises no control as well as the Website may contain social media plug-ins. This Privacy Policy does not apply to the practices of such third-party websites or social media websites. Such other third-party/social media websites may place their own cookies on your computer/electronic device, collect data or solicit Personal Information. The Company is accordingly not responsible for the privacy practices or the content of such websites.
INFORMATION COLLECTED BY THE COMPANY
The Company primarily collects and stores the Personal Information, as would be provided by you in the course of accessing and using the services provided by the Company through the Website. With regard to accessing and using the services provided by the Company on the Website, the Company would generally process your name, phone number, e-mail address, age, date of birth, account information like username, password and device information like preferences, time zone, location data, etc. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier.
Additionally, in the course of your visit to the Website and the Company selling the products to you through the Website, may collect certain anonymous information from sources such as server log files, cookies and pixel tags. The Company may collect information concerning your access to and purchase of the products provided through the Website such as what buttons/options you click on, device you use to access the Website, device’s unique identifying number, operating system, device language, device region, device time zone, mobile network information, etc.
USE AND DISCLOSURE OF COLLECTED INFORMATION
When any Personal Information is provided by you to the Company in the course of your access to the Website for purchase of the products available on the Website and for taking steps at your request prior to entering into a contract and/or for performance of a contract, the Personal Information provided by you shall be used by the Company for the purposes of facilitating your request/order for purchase of the products including managing our licenses, registrations, subscriptions, user access, capacity, billing/payments, support, purchases, etc.
The Personal Information may also be used for the purposes of providing customer support and process, evaluate and respond to requests and inquiries. The Personal Information provided by you to the Company is further used to comply with legal obligations to which we are subject, such as keeping records for tax, employment, or providing information to a public body or law enforcement or government agencies in accordance with applicable laws.
Please note that while you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
In the event another company acquires all or substantially all of the assets of the Company’s business through a consolidation, merger, asset purchase or other transaction, the Company reserves the right to transfer all data (including any Personal Information) that is in its possession or under its control to such acquiring party and thereafter the privacy policy of such acquiring party shall govern all such data and any Personal Information that is transferred to the acquiring party.
COMMUNICATIONS FROM THE SITE
We may occasionally send you information on products, services, special deals, and promotions and our press release(s)/newsletter(s). We respect your privacy and you can contact us at [contact@cremecastle.in] if you subsequently wish to be removed from this mailing list.
Apart from above the Company may also send you service-related announcements on rare occasions when it is necessary to do so. For instance, if Company’s service is temporarily suspended for maintenance, the Company might send you an email intimating you the same.
SECURITY OF PERSONAL INFORMATION
Company takes all reasonable steps to comply with the applicable laws to ensure that the Personal Information provided by you is stored in a secure environment protected from unauthorized access, modification, destruction or disclosure. To protect Personal Information against accidental or unlawful destruction, loss or modification and against unauthorized disclosure or access, the Company has implemented robust security practices and standards to guard your information. We have a comprehensive and well documented information security programme and information security policy that contains managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected considering the nature of our business operations. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you use the Website or create an account on the Website and any Personal Information you provide us online is securely encrypted. We will use technical and organisational measures to safeguard your Personal Information and we ensure that your Personal Information is saved on secure servers.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Personal Information, please let us know immediately by contacting our Grievance Officer, details of which are provided hereinbelow.
While the Company strives to protect your Personal Information at all times, the Company cannot guarantee its absolute security and shall not be liable for any breach of security by an outside party. It is also important for you to protect against unauthorized access to your username and password for your account and to your computer/electronic device. Be sure to sign off from your account on the Website in case you access your account from a shared computer/electronic device.
Company would also like to caution its users about phishing attacks, wherein unscrupulous third parties seek to extract sensitive and confidential information from you by posing as a genuine website or by a sending an e-mail misrepresenting it to be from a genuine source.
Please be careful while dealing with and/or responding to such e-mails. If you receive such a message claiming to be from the Company, then please do not reply to it and immediately bring it to our attention by contacting the Grievance Officer.
The Company does not sell, rent, loan, trade, lease or license any Personal Information collected from or provided by you.
SHARING OF PERSONAL INFORMATION
We may share your Personal Information with the following:
- our affiliates and group companies and other entities with the object to execute your orders;
- our employees, vendors, agents and professional advisors working on our behalf for the purposes described in this policy; and
- service-providers who assist in protecting and securing our systems and provide services to us which require the processing of Personal Information, such as to host your information or to process your information for data profiling and user analysis.
We usually do not share other Personal Information collected from the Website with other third parties. However, this may happen if:
- You request or authorize us to do so;
- We need to comply with applicable law or respond to valid legal process; or
- We need to operate and maintain the security of this website, including to prevent or stop an attack on our computer systems or networks.
In addition to the above, we may share your Personal Information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts, correlate related or multiple accounts to prevent abuse of our services.
ACCESS TO YOUR PERSONAL INFORMATION
For information collected through the Website, users can send an e-mail or letter to the Grievance Officer to:
- access Personal Information that the Website has collected from the user through your access to and purchase of the products through the Website;
- correct any factual errors in such Personal Information; or
- withdraw your consent allowing the Company to use your Personal Information.
To protect the privacy and security of our users, the Company will take reasonable steps to verify your identity before granting you access to your Personal Information that is collected and maintained by the Company.
RETENTION OF PERSONAL INFORMATION
The Company retains your Personal Information for as long as necessary to provide the access to and use of the Website, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. As these needs can vary for different data types and purposes, actual retention periods can vary significantly.
After expiration of the retention period, your Personal Information will be deleted. If we are unable to completely delete the Personal Information from our systems, we will ensure that there are appropriate measures in place to secure the information and protect it from further use.
USER RIGHTS FOR INDIAN CITIZENS
The Digital Personal Data Protection Act, 2023 (DPDPA), protects personal data that is processed in India, regardless of whether the data was originally collected in India or elsewhere. The DPDPA also applies to the processing of personal data of Indian citizens, even if the data is processed outside of India.
In furtherance thereof, you may exercise your rights thereunder in the following manner:
- You may access your personal data stored with us to review what personal information about them has been captured and if required, request for change or update details or deletion of the data stored.
- You may request or restrict the ways your personal data is processed.
- You may withdraw your consent for processing of your personal data.
- You may opt out of sale of your personal data.
COOKIES
To personalise your shopping experience, the Company uses cookies on the Website. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. Company may also use cookies to manage and measure the performance of advertisements displayed on or delivered through the Website.
Company also automatically receives and records information on the Company’s web server logs from user’s device including the Internet Protocol (IP) address. Company records IP addresses for anonymous statistical purposes, administration of this Website and associated servers, and to improve the Company’s services. The Company may also collect information from optional online surveys on the Website and/or third-party sites which may include demographic information (like gender, age, income) as well as product and service preferences of users.
LINKS TO OTHER SITES
Our Website links to other websites that may collect personally identifiable information about you. The Company is not responsible for the privacy practices or the content of those linked websites.
ADVERTISEMENTS ON THE WEBSITE
We use third party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to our Website and other websites in order to provide advertisements about goods and services of interest to you.
USE OF CHILDREN INFORMATION
Use of our Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect any Personal Information from children under the age of 18 years. If you have shared any Personal Information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
AMENDMENTS TO THE POLICY
Company reserves the right to effect revisions/modifications to this Privacy Policy, and any of its other policies or procedures concerning the treatment of information collected through the Website, without prior notice. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Website. Access/use of the Website following the posting of such revised Privacy Policy would be deemed to constitute your acceptance of such revised Privacy Policy, then in effect.
GRIEVANCE OFFICER
For any queries related to this Privacy Policy, correction of any Personal Information provided by you or for making a complaint about breach of privacy, you may please contact the following official of the Company:
Name: SUDARSHAN
Address: GGS-01 Shop, GAMA-2, Greater Noida, Gautam Budh Nagar, Noida – 201308
Email Address: gm@cremecastle.in
Contact number: 9871729005